See on Scoop.itThe Information Specialist’s Scoop

my team is responsible for listening, responding and tracking key conversations. We need a better method than spreadsheets, emails, and standalone listening services that charged by the keyword. We need to bridge the conversations happening inside and outside the firewall.Utilizing a combination of Jive tools and Spredfast, I developed 6 Steps to Social Media Monitoring.

See on socialmediatoday.com

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