See on Scoop.itThe Information Specialist’s Scoop

“We can email, we can text, we can Facebook, we can tweet.But can we talk? Not so much, or so well, as we did not so long ago.To rework a famous movie line from pre-digital times: What we’ve got here…”

 

Young folks have few customer service skills. Social media is blamed as part of the problem.

See on articles.orlandosentinel.com

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