Adaptive case management—A new approach for achieving goals

See on Scoop.itThe Information Specialist’s Scoop

Whether you are in government, non-profit services or something commercially oriented, your business is driven by goals. Those goals may be explicitly identified and formalized, such as with Peter Drucker’s management by objectives (MBO) model, in which leaders establish specific goals within the organization so that the outcome is mutually understood, while leaving the specific course of action and the decision-making to qualified workers and stakeholders. That approach offers the benefit of both guidance and measured outcomes that support establishing performance dashboards.

See on www.kmworld.com

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